General queries

If you need to raise a query, please fill in the form below. We aim to get back in touch with you within 24 hours of receiving your enquiry.

To call us, please search for your building name or postcode on our 'Your home' page to find your dedicated customer service team number.

To email us, please email customerservice@insite-energy.co.uk

If you wish to speak with us over webchat, click on the icons below in the grey bar. This bar will appear when an agent is available to speak with you.

Contact form

Please enter your 8-digit account number (for credit billed customers) or 19-digit payment number (for PAYG customers) if you have one.

I have read and agree to the Privacy Notice. My contact details will only be used for the purpose of contacting me relating to the service requested and will not be used for any other purpose.*

*Mandatory field. We need this information so our team can better help you; please find our privacy notice here.

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Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

Insite Energy is registered by the FCA for anti-money laundering.